In reference to customer accommodation, which of the following terms refers to unique or specific activities that firms can jointly develop to enhance their efficiency, effectiveness, and relevancy?

In reference to customer accommodation, which of the following terms refers to unique or specific activities that firms can jointly develop to enhance their efficiency, effectiveness, and relevancy?
A. forecasting
B. value-added services
C. in-bound logistics
D. enterprise extension

Answer B. value-added services

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